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Privacy Policy – EyeWorld Optometry

EyeWorld Optometry (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, https://www.ewoptometry.com (“Website”), visit our clinic, or interact with us in any other manner.

Information We Collect

We may collect the following types of information from you:

Personal Information
When you contact us through our Website, phone, email, or in person, we may collect personal information you voluntarily provide, including your full name, phone number, email address, mailing address, date of birth, and health-related information necessary to provide optometric care.

Automatically Collected Information
When you visit our Website, we may automatically collect certain information about your device and usage, including IP address, browser type, operating system, referring URLs, and pages viewed.

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide optometric examinations, treatments, and eyewear services

  • To schedule and manage appointments

  • To communicate with you regarding clinic services, including appointment reminders and office notifications via phone, email, or SMS

  • To comply with applicable legal, regulatory, and professional obligations

Consent to Receive Text Messages (SMS Disclosure)

You are not required to consent to receiving text messages from EyeWorld Optometry.

By providing your mobile phone number and opting in, you consent to receive SMS text messages from EyeWorld Optometry for purposes related to your care, including appointment reminders, scheduling updates, and office-related notifications.

  • Message frequency may vary

  • Message and data rates may apply

You may opt out of receiving SMS messages at any time by replying STOP to any message.
For assistance, reply HELP or contact our office directly.

Your consent to receive SMS messages is not a condition of receiving care or services.
SMS consent is not shared with third parties or affiliates.

Information Sharing and Disclosure

We do not sell or rent your personal information.

We do not sell, rent, release, or transfer your phone number or SMS consent to any third party for marketing purposes.

We may share your information only in the following circumstances:

Service Providers
We may share information with trusted service providers who perform services on our behalf, such as appointment systems, communication platforms, billing, or technical support. These providers are contractually obligated to protect your information and use it only for the services they provide.

Legal Requirements
We may disclose information if required by law, regulation, or legal process, or if disclosure is necessary to protect the rights, property, or safety of our patients, staff, or others.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

Your Rights and Choices

You may request access to, correction of, or withdrawal of consent for non-essential communications by contacting our office directly. Opting out of marketing or SMS communications will not affect your ability to receive care.

Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

EyeWorld Optometry
Thornhill, Ontario, Canada
Phone: 905-597-7898
Email: info@ewoptometry.com

Last updated: 2026-01-14

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